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If you are interested in our services and what we can provide for you, please do not hesitate to contact us for a free quotation today. Simply fill out the contact form below, telephone or e-mail us.

Frequently Asked Questions

Please read our FAQ before sending us a message.

Do you offfer a Guarantee on your services?

Yes, all of our roofing and surfacing systems offer   guarantee, and in most cases a manufacturers insurance backed warranty can be obtained which covers materials, labour  Please contact us for more information on the guarantee’s available for each waterproofing or surfacing system.

Do you use sub contractors?

No, all of our operatives work for Samuel Moore Roofing Ltd only and are fully trained and approved to fit the high performance waterproofing or surfacing systems we offer. 

Do you remove Asbestos?

Yes, asbestos Roofs can be removed and disposed of safely by our team, please contact us to discuss your specific requirements.  

What areas do you cover?

We cover North east England, Cleveland, Durham, Teesside, Tyne and Wear  and North Yorkshire. 

What products do you use?

Samuel Moore Roofing Ltd use only the highest quality materials on all of our projects. All of the materials are sourced from reputable manufacturers and distributors in the UK and are all BBA approved. 

How long will it take to complete my roof?

This depends on the size of the roof or area concerned. Most residential projects can be completed within a day or two and are never left vulnerable to the elements overnight – any work started will be completely watertight again before we leave site. For a more accurate idea of how long your project will take us to complete, please contact us with a brief outline of the works required.   

Is your company insured?

Yes, Samuel Moore Roofing Ltd carry a £5,000,000 public liability policy and a £10,000,000 employers liability policy. Please contact the team today should you wish to obtain a copy of our up to date policy.

How do I know if I need a new roof?

There are many tell tale signs of damaged roofs that may need to be replaced, it depends on wide variety of different factors for different types of roofs. 

Our experienced surveyor will be able to provide professional advice upon the agreed inspection. We are not pushy sales people and we would never expect you to make an on the spot decision in regards to what work you want to be carried out. If we think a repair is suitable instead of a whole replacement we will tell you so, but as mentioned we will go away to consider the works involved and prepare a quote for you to consider.

Do you have a health and safety policy?

Yes, Samuel Moore Roofing Ltd work hard to keep both our staff and our clients as safe as possible. Our staff receive regular training for all the waterproofing, coating and surfacing systems we use, and are given risk assessment and 

method statements for projects where this is necessary. A copy of our health and safety policy can be obtained if required, please contact us to find out more. 

How much does a new roof cost?

It is impossible to put an exact figure on a roof without inspecting it first There are many different factors to consider when providing a quote for a new roof, no two jobs are ever exactly the same. What we are able to do is provide you with a detailed quote for the full package of works, so whether we may need scaffolding for access or skips for waste removal you can be sure we can provide for it all.

We do our best to get you the best prices in the industry where possible and best value for money. We cant always guarantee we will be the cheapest quote, but what we do guarantee is our works are always of the highest standards.

How are payments handled and dealt with?

Terms of payments are to be agreed individually with our management before each contract commences. Our preferred method of receiving payment is by bank transfer directly into our bank account.

Guarantees will only be issued after payment has been received in full. Further information can be found in our terms and conditions provided with each quote and invoice.

How do you manage with changes in the job after starting, or any additional extra costs etc?

Changes in the works are sometimes inevitable due to the nature of roofing works. Often the conditions of existing roofs are not known until the roof coverings are removed and opened up for visual inspection. Where this happens we will never proceed without notifying the customer first and where possible to agree costs prior to commencing any additional works. Therefore we would never provide you with a bill of additional items you didn’t know anything about as many other contractors do. 

Do I need to improve my roof insulation as part of any re-roofing works?

Yes – in habitable areas your roof must comply with all current building regulations. As part of this we will have to assess your existing roof insulation and upgrade it as required so it legally complies with the regulations. In any-case it will benefit you in terms of your property being more thermally efficient and hence reducing your heating and energy costs etc.

Do you have any qualifications?

Having built a reputation of being one of the most highly regarded roofing contractors in the area, Samuel Moore Roofing is lucky enough to be able to employ some of the best trades-persons in our industry. All our trades-persons are apprentice trained, have City & Guilds or NVQs in their relevant trade. All our trades-persons are also CRB/DBS checked and cleared prior to being awarded a contract with us, so you know you are in safe hands.

Advice on choosing a contractor

When choosing a roofing contractor you should consider your choice very carefully and you are advised to check them out before employing them. If you employ a good reputable roofing contractor in terms of price, reliability and workmanship, the potential for problems will be greatly reduced.

Also consider the following points:

  • Select up to three roofing contractors to look at the job. If possible, obtain recommendations from family, friends, neighbours or a reputable trade association.

  • Ask each of them to give advice on which materials they would suggest using.

  • Invite quotes from each contractor but do not automatically take the cheapest option. Base your choice on the quality of the advice given and your confidence in the contractor.

  • Ask for a guarantee on new or refurbishment work. NFRC recommend purchasing an Insurance Backed Guarantee (IBG) which back up, but are independent of, the contractor’s own guarantee. Remember that even the best contractors can go out of business whereupon their own guarantees become worthless, so make sure you will be covered.

  • Ensure that the quote or estimate selected is given to you in writing—except possibly for small emergency repairs.

  • Bear in mind that ‘estimates’ for refurbishment work can change once the chosen contractor has removed the main covering (e.g. tiles/ slates) to expose the sub-structure underneath.

  • Agree payment terms before the work commences. Be careful on upfront payments ensure you know what you are getting for any upfront payment. It may be difficult to get monies back. Contractors offering cash / VAT-free deals are not easily tracked down if things go wrong.

  • Don’t expect to obtain free advice from contractors, unless you have a real intention to assign the contract to them.

  • Remember that a property owner is responsible for any planning permission that may be required on that property.

Please be aware that when carrying out refurbishment work to 50% or more of a roof’s area that either a roofing contractor that is registered with the NFRC Competent Person Scheme must be employed or your Local Authority Building Control must be contacted prior to work starting. This is in order to confirm that the roof should be upgraded to meet thermal requirements of Part L of the current Building Regulations.